Privacy Policy

Arche Research takes customer privacy seriously.

We do not sell, rent, trade, license, monetize, or provide advertising access to personal information. We do not disclose customer information to data brokers. We do not permit third parties to use customer information for their own direct marketing, targeted advertising, or unrelated commercial purposes.

We collect and use personal information only as reasonably necessary to operate Arche Research, process and fulfill orders, provide support, protect our customers and business, comply with legal obligations, and maintain the security and integrity of our services.

This Privacy Policy explains what information we collect, why we collect it, how it is used, when limited disclosure may be necessary, and what choices and rights may be available to you.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • The Arche Research website
  • Customer accounts
  • WooCommerce checkout and order systems
  • Contact forms
  • Customer-support communications
  • Authorized payment arrangements
  • Shipping and fulfillment activities
  • Refund, damage, loss, and fulfillment claims
  • Email communications
  • Other authorized interactions with Arche Research

This policy applies to all orders accepted and fulfilled by Arche Research, regardless of whether an order is placed through the Website or another authorized sales channel and regardless of the payment method used.

This policy does not govern the independent privacy practices of third-party websites, payment providers, financial institutions, cryptocurrency exchanges, wallet providers, blockchain networks, carriers, or other services that you choose to use.

2. Our Privacy Commitment

Arche Research will not:

  • Sell personal information
  • Rent personal information
  • Trade personal information
  • License customer lists
  • Provide customer information to data brokers
  • Provide personal information to advertisers
  • Allow third parties to use customer information for their own marketing
  • Use personal information for cross-context behavioral advertising
  • Build or sell marketing profiles based on customer purchases
  • Disclose customer identities or purchasing activity publicly
  • Share customer information merely because another business requests it

We do not treat customer information as a product.

Limited disclosure to a service provider for the purpose of processing an order, transmitting payment, delivering a shipment, hosting the Website, preventing fraud, maintaining security, or complying with law is not a sale of personal information. These providers are permitted to receive only the information reasonably necessary to perform the applicable service.

3. Information We Collect

The information collected depends on how you interact with Arche Research.

A. Information You Provide

You may provide:

  • Full name
  • Organization or business name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Account username
  • Account password in protected form
  • Order details
  • Products purchased
  • Purchase quantities
  • Shipping preferences
  • Tax-exemption documentation
  • Communications and support requests
  • Claim descriptions
  • Photographs, videos, and documents submitted with a claim
  • Information used to verify identity, authorization, eligibility, payment, or delivery
  • Any other information you voluntarily submit

Please do not submit information that is unnecessary for your transaction or support request.

B. Order and Transaction Information

When an order is placed or paid, we may collect or generate:

  • Order number
  • Order date and time
  • Products and quantities ordered
  • Amount charged
  • Discounts or promotional codes
  • Payment method category
  • Payment status
  • Transaction reference
  • Refund or credit information
  • Shipping method
  • Tracking number
  • Fulfillment status
  • Delivery status
  • Customer-service history
  • Claim and dispute history

Arche Research does not intentionally store complete payment-card numbers or card-security codes when payment is processed by an independent payment provider. Payment providers may collect and process payment information directly under their own privacy policies.

C. Cryptocurrency Transaction Information

When cryptocurrency is used, we may collect or retain:

  • Wallet addresses
  • Transaction hashes
  • Blockchain network
  • Asset type
  • Amount sent
  • Confirmation status
  • Date and time of the transaction
  • Associated order number
  • Communications concerning the transaction

Public blockchains generally create permanent, publicly visible transaction records. Arche Research cannot delete, modify, conceal, or control information independently recorded on a public blockchain.

You should not include unnecessary personal information in blockchain transaction fields, public wallet labels, memos, or messages.

D. Website and Device Information

When you access the Website, our systems or service providers may automatically receive:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring page
  • Pages viewed
  • Date and time of access
  • Session information
  • Login activity
  • Shopping-cart activity
  • Cookie identifiers
  • Approximate geographic region derived from an IP address
  • Security and error logs
  • Information concerning suspected automated, abusive, or fraudulent activity

We use this information to operate the Website, maintain sessions and carts, secure accounts, diagnose technical problems, prevent fraud, and understand basic Website performance.

We do not use this information to sell advertising profiles or permit unrelated third parties to track customers for their own advertising purposes.

E. Shipping and Delivery Information

For fulfillment and shipping, we may process:

  • Recipient name
  • Organization name
  • Shipping destination
  • Telephone number when required by the carrier
  • Email address for shipment notifications
  • Package dimensions and weight
  • Shipping service
  • Tracking information
  • Delivery scans
  • Delivery photographs when provided by the carrier
  • Signature information
  • Carrier communications
  • Address-validation results
  • Claim documentation

F. Communications

When you contact Arche Research, we may retain:

  • Email messages
  • Contact-form submissions
  • Customer-support conversations
  • Attachments
  • Photographs and video
  • Dates and times of communications
  • Internal notes concerning the request
  • Records of resolutions, refunds, replacements, or disputes

Communications may be retained when reasonably necessary to provide support, document transactions, prevent repeated fraud, defend legal claims, or comply with recordkeeping obligations.

4. Information We Do Not Intentionally Request

Arche Research does not need and does not intentionally request:

  • Medical records
  • Diagnoses
  • Treatment histories
  • Prescription information
  • Insurance information
  • Genetic information
  • Biometric identifiers
  • Social Security numbers
  • Government-benefit information
  • Information concerning personal administration or consumption of Products

Products are offered for lawful non-clinical research purposes. Do not submit medical histories, symptoms, treatment plans, dosing information, patient records, or other health information through the Website, checkout, reviews, contact forms, or customer-support channels.

If unnecessary sensitive information is submitted voluntarily, we may delete, redact, restrict, or decline to process it.

5. How We Use Information

Arche Research may use personal information to:

  • Create and manage customer accounts
  • Receive and evaluate orders
  • Verify order and payment information
  • Process authorized payments
  • Match external payments to orders
  • Fulfill and ship orders
  • Provide tracking and delivery information
  • Communicate about order status
  • Respond to questions and support requests
  • Investigate damaged, incorrect, delayed, or lost shipments
  • Evaluate refund, replacement, and fulfillment claims
  • Detect and prevent fraud
  • Prevent unauthorized transactions
  • Protect accounts and Website security
  • Enforce purchase limits and account restrictions
  • Maintain inventory and transaction records
  • Process refunds and credits
  • Maintain tax, accounting, and business records
  • Comply with legal and regulatory obligations
  • Establish, exercise, or defend legal claims
  • Enforce our Terms of Service and other policies
  • Improve Website functionality and reliability
  • Diagnose technical errors
  • Maintain backups and business continuity
  • Protect Arche Research, its customers, providers, and the public

We do not use personal information for purposes materially unrelated to those described in this policy without providing appropriate notice or obtaining consent when required.

6. No Sale or Advertising Use of Personal Information

Arche Research does not sell personal information for money or other valuable consideration.

Arche Research also does not:

  • Exchange customer information for commercial benefit
  • Provide customer lists to marketers
  • Participate in data-broker marketplaces
  • Permit advertisers to select audiences based on Arche Research purchasing activity
  • Permit unrelated businesses to contact customers using information obtained from us
  • Use customer purchases to promote third-party products
  • Share personal information for targeted or cross-context behavioral advertising

Because Arche Research does not sell personal information or share it for targeted advertising, we do not require customers to opt out of practices in which we do not engage.

If our practices ever change in a way that would materially weaken this commitment, we will provide clear advance notice and obtain any consent required by law. We will not retroactively convert previously collected customer information into a commercial asset for sale or advertising use.

7. Limited Disclosure to Service Providers

Arche Research may provide limited personal information to carefully selected service providers that perform necessary functions on our behalf.

These may include:

  • Website hosting providers
  • WordPress and WooCommerce infrastructure
  • Payment processors
  • Financial institutions
  • Cryptocurrency payment or wallet infrastructure
  • Email and communication providers
  • Shipping carriers
  • Postage and label services
  • Address-validation services
  • Fraud-prevention and security providers
  • Data-backup providers
  • Technical-support providers
  • Accounting and tax professionals
  • Attorneys and professional advisers

Service providers receive only the information reasonably necessary to perform the applicable service.

We expect service providers to process information only for the authorized purpose, maintain appropriate safeguards, and avoid using customer information for their own unrelated marketing or commercial profiling.

A service provider’s access to information for order processing, hosting, security, delivery, or another necessary operational function does not mean that Arche Research has sold or traded that information.

8. Payment Providers and Financial Services

Payments made through Cash App, cryptocurrency services, financial institutions, payment processors, or similar services may be processed independently by those providers.

The provider may collect information directly from you, including:

  • Account information
  • Payment credentials
  • Identity-verification information
  • Device and network information
  • Transaction details
  • Compliance information

Arche Research does not control the information independently collected by those providers.

Your use of a payment service is governed by that provider’s privacy policy and terms. You should review those policies before transmitting payment.

Arche Research will not receive or retain more payment information than is reasonably necessary to verify, reconcile, document, refund, or defend the transaction.

9. Shipping Carriers

To fulfill an order, Arche Research must provide shipping information to the selected carrier.

This ordinarily includes:

  • Recipient name
  • Organization name, when provided
  • Shipping destination
  • Contact information when required
  • Package and service information

Carriers may independently collect delivery scans, geographic scan data, photographs, signatures, access information, and other delivery records.

Carrier processing is governed by the carrier’s own terms and privacy practices.

Arche Research does not authorize carriers to use customer information for unrelated marketing.

10. Legal, Safety, and Fraud-Prevention Disclosures

Arche Research may preserve or disclose information when we reasonably believe doing so is necessary to:

  • Comply with a valid subpoena, court order, warrant, or other lawful process
  • Respond to a legally authorized government request
  • Meet tax, accounting, reporting, or recordkeeping obligations
  • Investigate suspected fraud, theft, impersonation, abuse, or unauthorized access
  • Respond to a chargeback, payment dispute, insurance claim, or carrier claim
  • Protect the security of the Website or customer accounts
  • Protect the rights, property, or safety of Arche Research, customers, service providers, or others
  • Enforce our Terms of Service
  • Establish, exercise, or defend a legal claim
  • Prevent unlawful diversion or misuse of Products
  • Report suspected criminal conduct when appropriate

We do not voluntarily provide broad access to customer records merely because a person, business, or agency requests them.

When reasonably possible and legally permitted, we will evaluate requests for information and limit disclosure to information relevant to the lawful request.

We may object to requests that appear invalid, overbroad, improperly issued, or unsupported by lawful authority.

11. Business Transfers

Arche Research will not sell customer information as a standalone asset.

If Arche Research undergoes a merger, acquisition, reorganization, financing, or sale of substantially all business assets, customer records may be transferred only as part of the continued operation of the business and subject to confidentiality and privacy obligations.

Any successor receiving personal information must use it consistently with this Privacy Policy unless affected individuals receive legally sufficient notice and any consent required by law is obtained.

Customer information may not be separated from the operating business and sold to a data broker, advertiser, marketing list provider, or unrelated purchaser.

12. Cookies and Similar Technologies

The Website may use cookies and similar technologies necessary to:

  • Maintain Website sessions
  • Remember shopping-cart contents
  • Keep users signed in
  • Save account preferences
  • Support checkout
  • Prevent fraud
  • Apply security controls
  • Balance Website traffic
  • Diagnose errors
  • Remember cookie choices

Some cookies are essential for the Website and store to function.

We do not intentionally use cookies to sell personal information or permit unrelated advertisers to build cross-site profiles based on Arche Research activity.

Browser settings may allow you to block or delete cookies. Blocking necessary cookies may prevent account, cart, checkout, or other Website features from functioning correctly.

13. Analytics

Arche Research may use limited first-party or service-provider analytics to understand:

  • Website traffic
  • Page performance
  • Technical errors
  • Browser compatibility
  • General usage patterns
  • Security events

Analytics are used to operate, secure, and improve the Website—not to sell customer profiles or enable third-party behavioral advertising.

Where reasonably practical, we favor aggregated, minimized, or de-identified information over directly identifiable customer data.

14. Email and Communications

Arche Research may send transactional messages concerning:

  • Account activity
  • Order confirmation
  • Payment status
  • Fulfillment
  • Shipping
  • Delivery
  • Support requests
  • Claims
  • Refunds
  • Security
  • Policy or service changes

Transactional messages are necessary to manage the relationship and may not include an unsubscribe option where the communication is required to complete or document a transaction.

We will send promotional email only when permitted by law and consistent with the preferences or consent provided.

We do not sell or provide email addresses to other businesses for their marketing.

Promotional messages will include a reasonable method to unsubscribe. Unsubscribing from promotional messages does not prevent necessary transactional or security communications.

15. Product Reviews and Public Submissions

Information submitted through a public review, comment, testimonial, or other public-facing feature may be visible to others.

Do not include:

  • Full legal names unless desired
  • Shipping addresses
  • Email addresses
  • Telephone numbers
  • Payment details
  • Wallet information
  • Order numbers
  • Medical information
  • Confidential research information
  • Information belonging to another person

Arche Research may remove or redact personal or sensitive information from public submissions.

Submission of information to a private support channel does not authorize Arche Research to publish it publicly.

16. Data Minimization

Arche Research seeks to collect only information reasonably necessary for legitimate business purposes.

We may periodically review the information we retain and remove unnecessary information when it is no longer needed for:

  • Active transactions
  • Customer support
  • Fraud prevention
  • Tax and accounting obligations
  • Contract enforcement
  • Dispute resolution
  • Security
  • Legal compliance
  • Establishing or defending claims

Customers should avoid submitting unnecessary personal or sensitive information.

17. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may differ depending on the type of information and may be influenced by:

  • Order and fulfillment requirements
  • Tax and accounting requirements
  • Payment-provider rules
  • Carrier claim periods
  • Fraud-prevention needs
  • Product traceability
  • Warranty and refund periods
  • Applicable statutes of limitation
  • Litigation holds
  • Legal or regulatory requirements
  • Security and backup cycles

For example:

  • Order and transaction records may be retained for tax, accounting, fraud-prevention, and legal purposes.
  • Support communications may be retained while an issue remains active and afterward when needed to document its resolution.
  • Security logs may be retained for a limited period appropriate to detecting and investigating abuse.
  • Claim evidence may be retained through the applicable dispute and recordkeeping periods.
  • Information subject to a valid legal hold will be retained until the hold is released.

When information is no longer reasonably necessary, we will delete, destroy, de-identify, or securely dispose of it according to the nature of the record and the systems involved.

Residual copies may remain temporarily in protected backups until overwritten under normal backup-retention procedures.

18. Data Security

Arche Research uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information processed.

Safeguards may include:

  • Access controls
  • Strong authentication
  • Restricted administrative privileges
  • Encryption in transit
  • Secure hosting
  • Software updates
  • Malware protection
  • Logging and monitoring
  • Backups
  • Fraud-detection measures
  • Confidentiality requirements
  • Service-provider review
  • Secure deletion and disposal practices

Access to customer information is restricted to persons and service providers with a legitimate need to perform an authorized function.

No website, database, transmission method, payment system, or storage system can be guaranteed completely secure. Arche Research therefore cannot promise absolute security.

If we identify a security incident involving personal information, we will investigate, take reasonable containment and remediation measures, and provide any notices required by applicable law.

19. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Request access to personal information
  • Obtain a portable copy of certain information
  • Correct inaccurate information
  • Request deletion of certain information
  • Restrict or object to certain processing
  • Opt out of targeted advertising
  • Opt out of the sale of personal information
  • Opt out of certain profiling
  • Withdraw consent when processing is based on consent
  • Appeal a decision concerning a privacy request
  • Receive equal service without unlawful discrimination for exercising privacy rights

Arche Research does not sell personal information or use it for targeted advertising, but we will still process valid requests concerning those rights when applicable.

These rights may be limited by lawful exceptions. For example, we may retain information needed to:

  • Complete a transaction
  • Maintain accounting or tax records
  • Detect or prevent fraud
  • Protect security
  • Exercise legal rights
  • Defend a claim
  • Comply with law
  • Maintain evidence of a privacy request
  • Fulfill another legally permitted purpose

20. Submitting a Privacy Request

A privacy request may be submitted through the Contact page or the privacy-contact method displayed on the Website.

The request should include:

  • Your name
  • The email address associated with your account or order
  • Relevant order number, when applicable
  • The right you wish to exercise
  • Enough information to identify the applicable records

To protect customer information, we may need to verify your identity before fulfilling a request.

Verification may involve confirming information already associated with the account, order, payment, shipping record, or prior communications.

Do not send passwords, complete payment-card numbers, seed phrases, private cryptocurrency keys, or other unnecessary credentials.

Authorized agents may submit requests where permitted by law. We may require proof of the agent’s authority and may independently verify the request with the affected individual.

We will respond within the period required by applicable law.

21. Appeals

If Arche Research denies or limits a privacy request, you may submit an appeal through the Contact page.

The appeal should:

  • Identify the original request
  • State that you are appealing the decision
  • Explain why you believe the decision should be reconsidered
  • Include any relevant supporting information

We will review the appeal and respond within the period required by applicable law.

When required, our response will explain how you may contact the appropriate regulatory authority or attorney general concerning the result.

22. Do Not Track and Privacy Signals

Browser-based “Do Not Track” signals are not governed by one uniform industry standard.

Where applicable law requires recognition of a valid universal opt-out mechanism, Arche Research will process the signal as required.

Because Arche Research does not sell personal information or use it for targeted advertising, an opt-out signal should not materially change those practices.

Necessary security, account, cart, checkout, payment, and fulfillment processing may continue because those functions are not targeted advertising.

23. De-Identified and Aggregated Information

Arche Research may use information that has been aggregated or de-identified so that it cannot reasonably be linked to a particular person.

This information may be used for:

  • Inventory planning
  • Operational analysis
  • Website improvement
  • Fraud trend analysis
  • Product-demand analysis
  • Financial reporting
  • Business planning

We will not attempt to re-identify properly de-identified information except when necessary to test whether the de-identification process is effective or as otherwise permitted by law.

We will not sell de-identified customer profiles for advertising purposes.

24. Children and Minors

The Website and Products are not directed to children or minors.

Arche Research does not knowingly collect personal information from anyone under 18 and does not knowingly accept Orders from anyone under 21.

If we learn that personal information was submitted by a child or minor in violation of this policy, we may delete it and terminate the associated account or transaction.

A parent or legal guardian who believes a minor has submitted personal information may contact Arche Research through the Contact page.

25. International Visitors

Arche Research is operated from the United States.

If you access the Website from another country, your information may be transferred to, processed in, and stored in the United States, where privacy laws may differ from those in your location.

You are responsible for determining whether use of the Website and purchase of Products are permitted in your jurisdiction.

Where applicable law imposes additional privacy requirements, Arche Research will apply those requirements to the extent they govern our processing.

26. Third-Party Websites

The Website may contain links to scientific publications, payment services, carriers, social platforms, or other third-party websites.

A link does not mean that Arche Research controls or endorses the third party’s privacy practices.

Arche Research is not responsible for information collected independently by third-party websites or services.

Review the privacy policy of a third party before providing information to it.

27. Changes to This Privacy Policy

Arche Research may update this Privacy Policy to reflect:

  • Changes in Website functionality
  • Changes in service providers
  • New legal requirements
  • Security improvements
  • Operational changes
  • Clarifications to existing practices

The updated policy will display a revised “Last updated” date.

Material changes will apply prospectively unless a different application is required by law.

We will not use a policy update to retroactively sell customer information or provide it for third-party advertising.

When required, we will provide additional notice or request consent before applying a material change.

28. Relationship to Other Policies

This Privacy Policy should be read together with:

  • The Terms of Service
  • The Returns, Refunds & Shipping Claims Policy
  • The Research Use Policy
  • Any checkout notices
  • Any order-specific written terms

If another policy addresses a specific transaction issue while this Privacy Policy addresses information handling, both provisions apply to their respective subjects.

29. Contact Arche Research

Questions, privacy requests, correction requests, deletion requests, and appeals may be submitted through the Contact page or the official privacy-contact information displayed on the Arche Research Website.

Please include enough information for us to understand and respond to the request, but do not send passwords, complete financial credentials, cryptocurrency private keys, seed phrases, or unnecessary sensitive information.